Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Brisa collects, uses, discloses, and safeguards your information when you use our application and related services. By accessing or using Brisa, you agree to the practices described in this policy.

Information We Collect

To deliver a reliable and personalized experience, we may collect the following categories of information:

Personal Information

• Full name
• Email address
• Phone number
• Gender (optional)
• Profile photo (optional)

Booking and Transaction Information

• Appointment date and time
• Selected services
• Payment method and payment status

Device and Usage Information

• IP address
• Device type and operating system version
• App usage statistics
• Location data (only when permission is granted)

How We Use Your Information

We use the collected information to:

• Manage user accounts and profiles
• Schedule and manage appointments
• Send booking confirmations and reminders
• Process payments and transactions
• Share relevant booking details with salon or spa staff for service delivery
• Send service-related and promotional communications
• Improve app performance and user experience
• Maintain platform security and prevent fraud
• Comply with legal and regulatory requirements

Information Sharing and Disclosure

Brisa does not sell or rent your personal information. We may share your data only in the following circumstances:

• With trusted third-party service providers that support hosting, payment processing, analytics, and customer support
• With salon or spa branch staff (such as beauticians or service providers) to manage and fulfill your appointments
• When required by law, regulation, or legal process, including requests from law enforcement or regulatory authorities

Data Security

We apply appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. While we take data protection seriously, no digital system can be guaranteed to be 100% secure. Users are responsible for keeping their login credentials confidential.

Your Rights

Depending on applicable laws, you may have the right to:

• Access and update your personal information
• Delete your account and associated data
• Withdraw consent for data processing (which may limit access to certain services)
• Request a copy of your personal data in a portable format

Requests related to data rights can be submitted through the app or via our official support channels.

Children’s Privacy

Brisa is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors. If such data is identified, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. Any updates will be posted within the app or on our website, along with a revised Effective Date.

If you have questions or concerns about this Privacy Policy, please contact our support team through the Brisa app or official communication channels.